Refund Policy – Urban Tribe

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What is the Urban Tribe Returns Policy?

At Urban Tribe, we give a 10 day Returns Policy that provides you with the option where you can return the items purchased from us (which means 10 days after we deliver the product to you).

What is the eligibility criteria for return?

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to start my return?

  1. E-Mail us at support@urbantribe.in.
  2. Within 48 working hours, we will inform you, if your return is accepted.
  3. Within 10 days of your request, the package will be picked.
  4. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

In how many days will I get my refund?

Once the parcel is picked, within a week you will get our refund through your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

How will I get my refund in case of COD?

You will receive your refund either in your bank account or in special cases, any other mode of payment as requested by the customer.

Can I return part of my order?

Yes, you can. Each item you return will have a unique ID. While you can ship all the returned items in one shipment, the return receipt form for each item must be included in it along with the return ID for each product.

How to get a product Exchanged?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Why was my return request declined?

If a returned product does not meet the criteria, i.e mentioned in our Returns Policy, then your product will not be eligible for a refund.

What to do if I get a damaged product?

Please inspect your order upon reception and contact us immediately on support@urbantribe.in, if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What are the exceptions / non-returnable items?

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: For all your return questions please contact us at support@urbantribe.in

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