FAQs

Frequently Asked Questions

For further information regarding any of the topics listed to the right, click on the heading to reveal some frequently asked questions and additional information that may help you with your query.

If you don’t find the answer to your question, please Contact Us and our Customer Services Team will be more than happy to help you.

ORDER

Can I change/cancel my order?

Yes, you may change/cancel your order if it is not yet dispatched. To do so, please get in touch with our Customer Care on +91 22 29650014 or at care@urbantribe.in  with your order number and your request . You will need to do so as soon as possible as orders are sometimes shipped immediately.

How can I check the status of my order?

If you have logged in while placing the order, you can view your order status in the ‘My Account Order Tab’. If you have placed the order as a guest your details won’t reflect in the ‘My Account’ section but don’t worry, we will send you timely updates via email of your order status.

How do I redeem my store credit/voucher?

Enter your voucher code at the checkout and the voucher amount will automatically adjust and reflect against the total amount.

DOMESTIC SHIPPING

 Is there an additional shipping charge?

We have free shipping across India for all orders.

How long will it take for my order to reach me?

This depends on your location,

Within maharashtra : 3 – 4 Days

Metros : 3 – 4 Days

Non metro and interiors : 6 – 7 Days

Will all the items in my order be shipped in the same box?

We try our best to dispatch all products in one shipment for your convenience. In case you have ordered a Pre-order product the whole order will be dispatched when all the pieces are available. If you wish for us to dispatch some items early please contact us on +91 22 29650014, or at care@urbantribe.in Sometimes we may dispatch a single order in multiple shipments to ensure that the product reaches you safely.

RETURNS WITHIN INDIA

How do I know if an item is eligible for return?

Returns are applicable only if product is not delivered as per website description or any physical damages.

 What about my money?

You will get a credit voucher for the whole amount you paid which is valid for 60 days.

What if I receive a damaged / defective /wrong product?

We Quality Control all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 to 48 hours of receiving your order with pictures at care@urbantribe.inand we will take care of the rest.

 What is the process to return a product?

Contact our Customer Care Team on +91 22 29650014 or at care@urbantribe.in We will need the order number , products you wish to return and the reason.

 How long will it take to process my return?

It will take 15 to 25 working days for you to receive a replacement or store credit.

PAYMENT

What payment methods can I use?

We have a number of payment methods. Choose the one that is most convenient for you. Online Payment via Credit or Debit We accept Visa, MasterCard and Maestro cards.

MY ACCOUNT

How do I register?

You can register by clicking on the Registration link {Icon image clickable}. It’s an easy way to be in the know about everything and keep track on your order status. You even checkout faster on all future orders once you sign up.

 I forgot my password

Select ‘Forgot Password’ on the log-in screen and you will immediately receive a ‘reset password’ link on your registered email ID with us.

OUR REGISTERED OFFICE

D 2-22, Sagar Sangam CHS,

MHADA Lane 2 Lokhandwala,

Kandivali East, Mumbai – 101

Phone: 02229650014

Hours: Monday to Saturday from 10:00 am – 06:00 pm

E-mail: support@backpackinternational.com